Delivery Service

DELIVERY DELAYS DUE TO BLACK FRIDAY AND INCREASED VOLUME OF ONLINE ORDERS - DELAYS ARE EXPECTED DURING PEAK DELIVERY TIMES

CHRISTMAS AND NEW YEAR DESPATCH:  No Royal Mail or courier collections Tuesday 24th December, Wednesday 25th December, Thursday 26th December.  Tuesday 31st December, Wednesday 1st January.  Delays to be expected following "non working days".  Carriers do not deliver on bank holidays/non working days.

GREAT BRITAIN

Our fulfilment partner aim to despatch every order confirmed and paid for up to 2.00pm on the same day Monday to Friday.  Orders made after 2.00pm will be packed and despatched the following collection day (excluding weekends, Bank Holidays, Christmas Eve and New Years Eve).  Delivery times are aims/estimated only and are not guaranteed.  Warehouse staff may also at their discretion handle and despatch orders faster if possible. 

Delivery costs are dependent on the weight of product/s purchased and country / postcode of destination.

We reserve the right to update these costs at any point without notice.  Delivery costs will not change once your order is confirmed, unless the delivery address carries a specific surcharge, in which case we will contact you before sending or cancelling the order.

On occasion a carrier service may be delayed due to reasons beyond our control.  We regret that according to the carriers' terms and conditions, expedited postage costs are non refundable.  Delivery services require extra time following closures and busy periods such as Bank Holidays, extreme weather conditions, "Black Friday", during a pandemic, during industrial worker strikes or absences due to sickness, and when delays due to additional demands are to be expected.

By ordering online you agree to be available to receive delivery or to collect from a local Post Office / depot if required.  The buyer is responsible for return postage costs including costs of "refused" and "not called for" orders.

We do not deliver to PO Box or BFPO addresses.  Parcelforce will not leave a parcel unattended in a "safe place" and this is not an available option.  If no one is available to receive a Royal Mail parcel, Royal Mail will automatically attempt delivery again the next working day and collection will not available until after the second delivery attempt.   

SHIPPING & COSTS

Our partner utilises the services of Royal mail and Parcelforce who are our delivery providers.

• Delivery to all UK mainland* addresses is free for standard delivery (3-5 working days, not including weekends, not guaranteed)

• Expedited delivery to all UK mainland* addresses is £2.45 (1-2 working days, not including weekends, not guaranteed)

*Some larger orders to Northern Ireland, Scottish Highlands and Islands may incur delivery charges (Please also see post Brexit Northern Ireland information below).

ROYAL MAIL service updates: https://www.royalmail.com/d8/uk-services-faq

PARCELFORCE service updates:  https://www.parcelforce.com/service-updates

NORTHERN IRELAND:

The UK left the EU’s Single Market and Customs Union on 1st January 2021.  This has resulted in changes that apply to customers in Northern Ireland, who remain in the single market.

Please see your government's customs authority website for any special importation requirements for importing from 3rd countries. 

The buyer is responsible to understand what items may be prohibited to be imported into their country from GB - which is now regarded as a 3rd country.  In particular, but not limited to:

• Limitations on quantities or weight of food items for personal use
• Restrictions of "Products of Animal Origin" (For example, products made from milk, such as whey protein powder)
• Restrictions of Certified Organic Products

When you import goods into your country/region, your customs authority may return orders (due to restricted products or total order weight) or charge you; VAT, Import Duties, Administration charges, Redelivery fees.

By placing your order on this website, you agree to accept all importation charges & fees applied by your customs authority.

Returned or not collected orders will be refunded less postage, packaging, handling, administration and return costs.

EU & REST OF WORLD:

We are very sorry to advise that due to prohibited items, additional duties and VAT charges, admininstration changes, redelivery fees and failed imports to the EU as a result of BREXIT, we are no longer able to deliver any products to the EU.

We do not deliver to rest of world destinations.

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